Privacy Policy

At Lullaby Lane, your privacy is important to us. This Privacy Policy explains what information we collect, how we use it and how we keep it safe.

By using this website, you agree to the collection and use of information in accordance with this policy.

Who We Are

Lullaby Lane provides gentle, personalised sleep support for babies and children aged 6 months to 6 years.

If you have any questions about this Privacy Policy or how your information is handled, please contact us.

Email: alicia@lullabylanesleep.co.uk

Phone: 07496 125024

What Information We Collect

We may collect personal information when you:

• Complete our contact form
• Book a free sleep chat
• Contact us by email or telephone
• Enquire about our services

This information may include:

• Your name
• Email address
• Telephone number
• Information you choose to provide about your family or child’s sleep

Please only provide information that is relevant to your enquiry.

How We Use Your Information

We use your information to:

• Respond to your enquiries
• Arrange consultations and appointments
• Provide our sleep support services
• Communicate with you about your booking
• Maintain our business records
• Meet our legal obligations where required

We will only use your information where we have a lawful basis to do so under UK data protection legislation.

How Long We Keep Your Information

We only keep personal information for as long as necessary to provide our services, fulfil legal obligations or resolve any disputes.

When information is no longer required, it will be securely deleted.

Sharing Your Information

We do not sell or rent your personal information.

Your information will only be shared where necessary to operate our business, such as with trusted service providers who help us manage our website or communications, or where we are legally required to do so.

Keeping Your Information Safe

We take reasonable steps to protect your personal information against unauthorised access, loss, misuse or disclosure.

While we work hard to keep your information secure, no method of transmitting information over the internet can be guaranteed to be completely secure.

Your Rights

Under UK GDPR, you have the right to:

• Request access to your personal information
• Request correction of inaccurate information
• Request deletion of your information where appropriate
• Object to certain types of processing
• Request restriction of processing
• Request a copy of your information in a portable format where applicable

If you wish to exercise any of these rights, please contact us using the details above.

If you are unhappy with how your information has been handled, you also have the right to complain to the Information Commissioner’s Office.

Third Party Websites

This website may contain links to other websites. We are not responsible for the privacy practices or content of external websites and encourage you to read their own privacy policies.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page.

Cookie Policy

What Are Cookies?

Cookies are small text files stored on your device when you visit a website. They help websites function correctly and improve your browsing experience.

How We Use Cookies

Our website may use cookies to:

• Ensure the website functions properly
• Improve website performance
• Understand how visitors use the website through anonymous statistics
• Remember your preferences where applicable

Cookies do not normally identify you personally.

Managing Cookies

Most web browsers allow you to control or delete cookies through your browser settings.

Please note that disabling certain cookies may affect how the website functions.

You can learn more about managing cookies by visiting your browser’s help pages.

Third Party Services

Some features on our website may use trusted third-party services. These services may set their own cookies, and we recommend reviewing their individual privacy policies for more information.

Changes to This Cookie Policy

This Cookie Policy may be updated from time to time to reflect changes to our website or legal requirements.